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Lapel

Infrastructure to power every customer interaction.

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About

Lapel is bringing hospitality to the internet. Great service means knowing your customers and making every interaction count. Online, that gets harder as a company grows. Customer context is scattered across systems, leaving teams to piece it together. Lapel unifies that data into a real-time picture of every account and helps teams turn what they know into coordinated action across the customer journey. The result is faster decisions, more proactive service, and interactions that feel personal at scale. We call it hospitality at scale. Learn more at lapel.com.

Customer SuccessSalesCustomer SupportAI
Facts
Website
lapel.com
City
San Francisco
Country
United States
YC batch
Spring 2025
Team
14 people
Stage
Early stage
AI-native
Yes
Hiring
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